Frequently Asked Questions
The answers you’re looking for with our comprehensive Frequently Asked Questions section, from technical issues to billing inquiries, we’ve got you covered with easy-to-understand explanations and helpful tips.
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We can assure you that our IPTV service is fully legal and compliant with Canadian laws. We only provide access to properly licensed content and take copyright seriously to guarantee you can stream worry-free.
Yes, IPTV services typically require a subscription to access live channels and on-demand content. We offer flexible short-term and long-term plans tailored to your needs, providing reliable streaming and exceptional value for our Canadian customers.
Since IPTV delivers international programming to your TV via the Internet, no satellite dish is required. Moreover, To qualify, you need a high-speed internet connection of at least 15.0 Mbps or higher.
We have 7 days money-back policy.
If you’re not happy with the service you can ask for a refund at any time.
We will issue your refund within seven days.
Yes, we have EPG (Electronic Program Guide) coverage for 80% of channels.
If you face any issues with EPG, please let us know.
Our services use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 16 Mbit minimum internet connection speed is required, 30 Mbit for HD channels.
If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to breaking in transmission for a second, the software will halt under these conditions.
First, please check your network connection, reboot your router and device, and then try again.Secondly, if your network connection is stable, please check whether your account is used on other devices. As you can view from more than 1 device at the same time.
Like a bridge connecting you to a world of entertainment, our IPTV boxes in Canada stream live TV and on-demand content over the internet. We offer customizable plans, multi-device support, and reliable servers for seamless viewing.
Please pay attention that except MAG devices one subscription can be used on multiple devices but you can watch only on one device at the same time.
Example: David subscribed for 3 months on February 1st at 11:55 pm and activation credentials were received on February 2nd at 00:10 am. David’s subscription is starting to be active from February 2nd, 00:10 am for the next 3 months.
Please use a speed test server below to test your internet connection, do this a few times throughout the day. This will give you a good idea of the overall internet speed available to you. A stable 16 Mbps is the minimum requirement.
https://www.speedtest.net/
Though almost all of our Servers are stable, sometimes some channels do freeze or don’t work due to various reasons but it’s not for permanently. Our expert engineers are always working to fix them.Most of the time, these issues are temporary and caused by the below reasons: Customer internet fluctuations. The issue with the box/apps/customer setup in general. Your ISP has an issue. Channel is down from the server end. Server update/restart from our end (weekly performance necessary).
We accept PayPal, VISA, MasterCard, American Express, Skrill, Neteller, Webmoney, Bitcoin, and other Cryptocurrencies.
We work the whole world that’s why our currency is US dollars